When a car stops working, the first question is simple: does it need a tow, or can someone fix it where it sits? The answer saves time and money, and it helps you tell the operator what to bring.
Problems that are often fixed at the roadside
- A dead battery that only needs a jump start.
- A flat tire that can be changed or repaired.
- An empty fuel tank.
- Keys locked inside the car.
- A car stuck in soft ground that needs a pull.
Problems that usually need a tow
- Engine overheating with steam or a leak.
- Grinding noises, a locked-up engine or a failed transmission.
- A damaged wheel, axle or suspension.
- Smoke, burning smells or a warning light you cannot clear.
- A car that was in an accident and is not safe to drive.
Quick questions to ask yourself
- Did something suddenly fail, or did it get worse slowly?
- Is there a warning light, a smell or a noise?
- Does the engine crank but not start, or does nothing happen at all?
- Is the car in a safe place?
If you are not sure, it is better to treat it as a possible tow and describe the symptoms when you call.
What to tell the operator
- Your location and the vehicle.
- What happened just before the problem.
- Any lights, sounds or smells.
- Whether the car moves or the wheels turn.
Why the right answer matters
A roadside fix is usually faster and costs less than a tow. But forcing a fix on a car with a serious fault can cause more damage. A good operator will tell you honestly if a tow is the right choice.
Frequently asked questions
Often yes, based on the symptoms. If it turns out to be different on arrival, the operator will tell you.
The vehicle can be towed to a shop.
No. Repeated tries can drain the battery or make some problems worse.
Quick checklist
- Describe what happened and what you noticed.
- Say if there are warning lights, smells or noises.
- Stay safe while you wait.
Related services
Need help?
Auto Flexible Roadside Assistance, 10426 SW 186th Terrace, Cutler Bay, FL 33157. Call (305) 564-8795 for a free estimate.